Privacy Policy

At Swap Adipex Ai, protecting and responsibly handling your personal information is a priority. We process data transparently, for defined purposes and in accordance with applicable data protection laws. This Privacy Policy explains what information we collect, why we collect it, how long we retain it and the measures we take to keep it secure.

1. Data controller

The operator of the Swap Adipex Ai website and platform is the controller responsible for processing your personal data. Relevant contact details and company information are on this website. If you have privacy questions, contact our data protection team.

2. Information we collect

We collect and process only the information necessary to provide our services, meet legal obligations and maintain secure platform operation. This may include:

Identity information: first name, last name and date of birth for age and identity verification purposes.
Contact information: email, phone number (if provided), country of residence and, where applicable, postal address.
Account and transaction information: payment details, deposits, withdrawals and transaction history.
Technical and usage information: IP address, browser type, device details, access times and system log data.
Verification documents: identification documents, proof of address or other materials required for KYC and AML procedures.

We generally do not collect special categories of personal data, such as health information or religious beliefs, unless legally required or explicitly authorised by you.

3. How information is collected

Your information may be collected via several secure channels:

Directly from you, for example during registration, profile updates, document verification or when contacting support.
Automatically via cookies, server logs, analytics tools and device information while you use the platform.
From trusted third parties, such as payment providers, identity verification services or social login providers if you use them.

4. Purposes of processing

We process your personal information only for legitimate, clearly defined purposes:

Creating, managing and maintaining your user account and access to platform features.
Processing and securing deposits, withdrawals and payment-related activities.
Providing customer support and responding to enquiries.
Complying with legal and regulatory obligations, including KYC, AML and tax requirements.
Maintaining platform security and preventing fraud, abuse or unauthorised access.
Improving platform performance, functionality and user experience.
Sending marketing communications and updates where you have given explicit consent.

5. Legal basis for processing

Performance of a contract or steps taken before entering into a contract.
Compliance with legal obligations, including anti-money laundering and regulatory requirements.
Legitimate business interests, such as maintaining platform security, reliability and operational stability.
Your explicit consent, for example when receiving marketing messages or using optional features.

6. Sharing of information

Your information is shared only when necessary and exclusively with carefully selected service providers and partners:

Payment service providers and banking institutions for transaction processing.
Specialised providers assisting with identity verification and compliance checks.
Technology and cloud service providers operating under data processing agreements.
Analytics and security providers that, where possible, use anonymised or pseudonymised information.
Professional advisors such as legal or tax consultants where required.
Regulatory authorities, courts or law enforcement agencies when legally obliged.

We do not sell, rent or otherwise transfer your personal information to third parties for commercial purposes.

7. International data transfers

Some service providers, including cloud hosting or analytics partners, may operate outside your jurisdiction. When international transfers occur we implement safeguards such as standard contractual clauses or other recognised legal mechanisms to ensure adequate data protection.

8. Data security

We implement comprehensive technical and organisational measures to protect your information:

Encrypted data transmission using modern security protocols like TLS 1.3+.
Strong encryption of sensitive data at rest using technologies such as AES-256.
Regular security assessments, penetration tests and independent reviews.
Continuous monitoring for suspicious activity and potential threats.
Strict access controls and role-based permissions for authorised personnel.
Segregated safeguarding of client funds through regulated financial partners.

Although no security system can guarantee absolute protection, we continually work to minimise risks and maintain a high level of security.

9. Data retention

Personal information is kept only as long as necessary to fulfil the purposes in this Policy or to meet legal requirements:

For the duration of your active account and contractual relationship with us.
For additional periods required by tax, regulatory or legal obligations.
Until consent is withdrawn where processing is based solely on consent.

When information is no longer needed it is securely deleted or permanently anonymised.

10. Your rights

Subject to applicable law, you may exercise the following rights regarding your personal information:

Request access to the information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data where legally permitted.
Request restriction of processing in certain circumstances.
Receive your information in a structured, commonly used and machine-readable format.
Withdraw previously given consent at any time.
Submit a complaint to a competent data protection authority.

11. Cookies and similar technologies

We use cookies and similar technologies to ensure platform functionality, analyse usage and improve user experience. Essential cookies are always active, while analytics and marketing cookies require your consent. More details are in our Cookie Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to legal, regulatory or operational changes. The latest version will always be available on the website. Where significant changes occur we may notify you by email or platform notification.

13. Privacy contact information

If you have questions about privacy, this Policy or exercising your rights, contact us by email at support.swapadipexai@gmail.com or via the website contact form. We will review your request and respond as promptly as possible.